Free NDIS tool

Shift Cancellation Charge Calculator

Enter the shift and the cancellation details. We'll tell you whether you can bill it, how much, and which rule applies — based on the 2025-26 NDIS PA.

Cancellation details

Service type

Shift date

Shift start time

Cancellation received — date

Cancellation received — time

Who cancelled?

Participant Provider

Reason participant cancelled (optional)

Illness, hospitalisation, and bereavement reduce or eliminate the cancellation charge per NDIA guidance.

Shift duration (hours)

Hourly rate ($)

If unknown, use our Rate Calculator.

Verdict

NO — cannot bill

Reasoning

Notice given: 2 clear business day(s) (≈73 hours).
Threshold for Other supports: 2 clear business days.
Sufficient notice was provided, so no short-notice cancellation charge applies.

Based on NDIS Pricing Arrangements and Price Limits 2025-26 §9.2.4 (Short Notice Cancellation).

From the team behind this tool

We built these tools because the providers in our beta needed them.

Tendaroo turns the whole flow — shift to claim to PACE — into one workflow. Rostering, progress notes, invoices, and PACE CSV in a single Australian-hosted platform.

Try free for 90 days See product overview

No credit card. No setup fees. Australian-hosted.