You didn't get into disability support to fight your software.
Nobody changes NDIS systems for fun. Providers switch because the old one let something slip — a deadline, a claim, a shift in the field. If that sounds familiar, you already know why you're reading this.
Providers rarely leave over a feature list. They leave over a bad day.
You don't need us to sell you the idea of switching. You need to know it won't be another let-down. So here are the days that send providers looking — and what happens instead on Tendaroo.
The reportable incident that almost missed its deadline
It sat in an inbox over a weekend, and someone realised on Monday the clock had nearly run out.
On Tendaroo the NDIS 24-hour and 5-business-day clocks count down on the incident itself — and the right people are notified before it's ever at risk.
The claim batch that bounced weeks later
One blank field, a whole batch rejected, and hours spent re-keying it to work out which line failed.
Every line is checked against the price guide and the budget before you lodge — so you fix the problem on your screen, not after a rejection.
The worker who couldn't write a note
No signal in the client's home, a blank app, and a shift recorded from memory hours later — if at all.
The worker app runs fully offline. Clock-ins, notes, meds and incidents save on the phone and sync when they're back in range. Nothing lost.
The invoice that was bigger than the quote
A setup fee, a per-file migration charge, an annual increase you didn't see coming.
Every price is public and month-to-month — $0 setup, free migration, no lock-in, no yearly rise. What you see is what you pay.
Switching isn't about more features. It's about fewer bad days.
Here's what changes in your week when the software finally works the way NDIS work actually happens.
You can see the clock
Reporting deadlines count down in front of you — never buried until it's too late.
Your claims pass first time
Checked before you lodge, so rejections become the exception, not the routine.
Your team works anywhere
The app keeps going with no signal, and syncs everything when it's back in range.
You roster to a real budget
Remaining funds show as you build the fortnight — no shift against an empty plan.
Your price has no surprises
Public, month-to-month, $0 setup, no lock-in, no yearly increase.
Your audit takes hours, not weeks
Pull the full evidence trail for any participant or incident in a couple of clicks.
We didn't guess. We spent a week inside the other system.
Everywhere else on this site we talk only about what we do. Here we compare directly with Vertex360 — the platform many providers are leaving — because switching is a big call and you deserve the detail. Every row is from our own hands-on trial, with the evidence kept on file.
| What matters to you | Tendaroo | Vertex360 as we tested it |
|---|---|---|
| Reportable-incident deadlines | A live 24-hour and 5-business-day countdown arms the moment an incident is marked reportable — on the incident, the register and your dashboard — and notifies the right people automatically. |
Statutory timeframes appear as static text on the incident form. Whether an incident is reportable is a manual choice that can be set days later, with no countdown anywhere. |
| Working with no signal | Offline-first. The plan, medications, clock-in, notes and incidents all capture in a dead spot and sync when signal returns — with a banner showing what's waiting. |
The worker app has no offline mode. In airplane mode the home, schedule and participant screens go blank, with no indicator explaining why. |
| Claim accuracy | Every claim line is checked before it's lodged — item validity, units, duplicates, plan window, price cap and budget — then the NDIA remittance imports and reconciles each line. |
The claim file exports with no pre-validation. In our trial a bulk-payment file generated with an empty registration number — a guaranteed rejection — and no warning. |
| Rostering against budget | Remaining funding shows on the shift and decrements as you enter hours, with an over-service warning at publish — so you never roster into an empty budget. |
Rostering shows no budget context. Even with the funding link switched on, publishing a shift moved $0.00 against the plan. |
| Real signatures | Submit is blocked until an agreement is signed or a reason is recorded, and every signature embeds who signed, when, and on what device. |
A service agreement submitted with both signature pads blank, then displayed "Signature: N/A" beside a signed date — an unsigned agreement stamped as signed. |
| Getting started & terms | $0 setup, free migration, month-to-month with no exit fees, and every price published in the open. |
Published terms include a setup fee, a per-file migration charge, and an annual minimum term with an early-termination fee. |
How we back this up. Every claim above reflects our own hands-on evaluation of Vertex360 during an independent trial (evaluated 07/07/2026), with evidence kept on file, and from Vertex360's own published terms. Comparative claims are made in line with the Australian Consumer Law — factual and substantiated. If something has since changed, tell us and we'll correct it.
Moving is easier than staying with the wrong one.
The dread of switching is usually worse than the switch. Here's how we take the risk out of it.
We migrate you free
Send us your participants and workers and we bring them across — no per-file charge, no data-entry marathon.
Up and running in an afternoon
No six-week implementation. Import, check, and you're live — most providers are running the same day.
No lock-in, ever
Month-to-month with no exit fees. If it's not for you, leave — and take your data with you.
Your data is always yours
Export everything at any time. Switching in should never mean being trapped.
The best comparison is your own participants.
Start a free trial, bring a handful of participants across, and try the three moments that decide it: arm an incident clock, roster against a real budget, and build a claim that's checked before it's lodged. No credit card, no sales call.